Course Curriculum

Identifying Initial Gaps from the Sales Process ▼
Identify and resolve common gaps in expectations stemming from the sales process before delivery begins.
Designing Realistic Expectations ▼
Establish realistic expectations from the start by anchoring milestones, deadlines, and metrics in shared ownership.
Using Kickoff to Close Initial Gaps ▼
Turn kickoff into an alignment checkpoint that establishes a shared understanding of goals and outcomes.
Uncovering Hidden Expectations ▼
Learn to spot and address unspoken assumptions by reading client signals and probing for clarity.
Resetting Misaligned Expectations ▼
Learn to reset misaligned expectations confidently and transparently to keep client perceptions and delivery in sync.
Mastering Tough Conversations to Realign Expectations ▼
Use a structured approach to communicate about change effectively for every type of audience.
Managing Expectations Proactively ▼
Manage expectations proactively by using routine, forward-looking updates to prevent surprises and sustain alignment.
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About this course

19 lessons total

50 minutes training content

Learner Reviews

5 star rating

Key to Staying Ahead of the Client

Christie Ballew

This course does a good job of explaining how to stay ahead of the client in delivery. Frameworks were easy to understand & follow!

This course does a good job of explaining how to stay ahead of the client in delivery. Frameworks were easy to understand & follow!

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