Challenging Clients Collaboratively

Learn how to say no the right way—clearly, confidently, and without damaging trust. Challenge client thinking with empathy and credibility, guiding conversations toward better decisions and outcomes. This course is part of a bundle.

View Consultative Behaviors Bundle

Course Curriculum

Balancing Client Satisfaction with Organization Stability ▼

Explore how to maintain client trust and satisfaction while ensuring the long-term health and stability of your organization.

Leveraging the Four Types of “No” ▼

Learn the strategic ways to say “no” that maintain credibility, protect scope, and build partnership with clients.

Delivering Truth with Diplomacy ▼

Practice communicating hard truths in a way that strengthens—not strains—client relationships.

Guiding Clients Without Taking Control ▼

Understand how to lead clients toward better outcomes without overstepping or creating dependency.

Engaging in Ideas without Dismissing Them ▼

Strengthen your ability to explore client ideas with curiosity—even when they seem off-base or risky.

Leveraging Your Team When Necessary ▼

Recognize when and how to bring in additional perspectives to increase credibility and resolve tension.

About this course

14 lessons total

60 minutes of content

Purchase as an Individual Course

Learner Reviews

Key Skillset for Consultants

Christie Ballew

This course covers such an important topic - being able to say "no" to clients is one of the hardest skills to develop and this course made it much more manageable!

Read Less