Course Curriculum

Balancing Client Satisfaction with Organization Stability ▼
Explore how to maintain client trust and satisfaction while ensuring the long-term health and stability of your organization.
Leveraging the Four Types of “No” ▼
Learn the strategic ways to say “no” that maintain credibility, protect scope, and build partnership with clients.
Delivering Truth with Diplomacy ▼
Practice communicating hard truths in a way that strengthens—not strains—client relationships.
Guiding Clients Without Taking Control ▼
Understand how to lead clients toward better outcomes without overstepping or creating dependency.
Engaging in Ideas without Dismissing Them ▼
Strengthen your ability to explore client ideas with curiosity—even when they seem off-base or risky.
Leveraging Your Team When Necessary ▼
Recognize when and how to bring in additional perspectives to increase credibility and resolve tension.
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About this course

14 lessons total

60 minutes training content

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