Course Curriculum

Guiding by Listening 
Learn to guide by listening, using what clients share to deepen understanding, surface priorities, and co-create solutions.
Turning Client Concerns into Buy-In 
Turn hesitation into trust by leaning into client concerns, validating their perspective, and responding with empathy and specificity.
Gauging Buy-In Per Stakeholder 
Assess each stakeholder’s level of buy-in—from resistant to champion—to meet them where they are and guide them toward stronger support.
Moving People Along the Buy-In Ladder 
Strengthen buy-in by tailoring your approach to move stakeholders upward by turning resistance into engagement and engagement into advocacy.
Balancing Speaking and Silence 
Learn to use silence intentionally to signal confidence, build trust, and create space for client ownership.
Using Language that Aligns 
Use language that mirrors the client’s perspective to reduce resistance and keep conversations focused on shared goals.
Recognizing Non-Verbal Cues 
Recognize and respond to nonverbal signals, both in person and virtually, to spot unspoken shifts in buy-in in real time.
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About this course


18 sections total

50 minutes of content

Learner Reviews

5 star rating

Interesting Topic and Content

Christie Ballew

Great course for anyone who wants to improve client relationships. Especially liked the section on how silence can be just as powerful as speaking!

Great course for anyone who wants to improve client relationships. Especially liked the section on how silence can be just as powerful as speaking!

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